Free Shipping Promotion
POLICIES
Your Satisfaction Matters to Us
To ensure that you have the best possible experience with Perfect Fan people, products and services, we commit to your satisfaction. And we follow up our commitment with policies designed to ensure it.
Talk to Us
Talk to Us
Drop us a line and we’ll respond!
Satisfaction Guaranteed
Satisfaction Guaranteed
We commit to delivering high quality products and service to every customer. To ensure your satisfaction, we adhere to our mission of developing products that create raving fans—for our customers, the teams we love, our own people, and our company. We start by offering products that w ehave personally designed and/or selected for their quality and aesthetic appeal. We work only with responsible providers, and we educate our customer service people in protocols that help ensure each customer is hghly satisfied with our service, products, and policies.
Should you have any problem, please contact our customer support department or call us at 1-407-702-9985. Our team will work with you to resolve any problem or concern. We guarantee that all in-stock products will ship within 48 hours of receiving your order. completion. If you need a specific "in-hand" date, please contact our customer service team in advance so we can verify that our ability to accommodate your needs.
Should you have any problem, please contact our customer support department or call us at 1-407-702-9985. Our team will work with you to resolve any problem or concern. We guarantee that all in-stock products will ship within 48 hours of receiving your order. completion. If you need a specific "in-hand" date, please contact our customer service team in advance so we can verify that our ability to accommodate your needs.
Shipping FAQ
Shipping FAQ
Where do you ship?
We ship everywhere in North America. For an additional charge, we offer overnight delivery to certain locations.
How long does an order take to arrive?
Standard shipping takes about 5 to 7 business days during the regular season. Expedited shipping is available for an additional fee.
What do I do if I don’t receive my order?
We track all orders from the moment they leave our shop. You will receive a tracking confirmation with your order.
If your item doesn’t arrive on time, let us know
and we’ll locate it for you.
Refund Policy
Refund Policy
What items are eligible for return?
All items are eligible for return within 30 days of their delivery date. Items must be in their original condition. Of course, if an item is delivered to you in a damaged state, notify us immediately, and you will be refunded the entire cost of the item.
How much is the return shipping fee?
Returns are free when you use our prepaid return shipping label. Simply repackage the item, affix the label you returned in the original package, and send it back to us.
I received an item as a gift. Can I return it?
Gifts must be accompanied by a gift receipt in order to be eligible for a refund. They’ll be treated as a regular return. Note that gifts can be returned within 30 days of the date on which they were purchased.
Privacy Policy
Privacy Policy
Perfect Fan is serious about protecting your online privacy. This website privacy policy tells you how we collect, store, process, use, and protect information and data, including personal information. By visiting this website, you accept and agree to the terms and conditions of this website privacy policy. In particular, you consent to our collection, storage, processing and use of your personal information and data as described in this website privacy policy. “You” or “your” means and refers to you as a participant in or as a user of this website. “We” or “our” or “us” refers to Perfect Fan Gear, Inc. and this website.
This Privacy Policy provides information about practices and policies we use in our business and through our website.
This Privacy Policy provides information about practices and policies we use in our business and through our website.
IMPORTANT:
We do not sell or rent your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Again, we take your privacy very seriously.
Minors
We do not provide services or sell products to children. If you are below the age of 18, you may use our website only with the permission and active involvement of a parent or legal guardian. If you are a minor, please do not provide us or other website visitors with any personal information.
What we do with your information
When you purchase something from our site, as part of the buying and selling process, we collect the personal information you provide, such as your name, mailing address, phone number and email address. We use this information to enable us to provide services and products to you and on your behalf, including fulfilling the product orders and supporting the products you purchase, if needed.
If you express an interest in obtaining additional information about our services, request customer support, use our “Contact Us” or similar features, or register as a user to use our website, we generally require you to provide us with your contact information, such as your first and last name, email address, company name, company address. We may ask for other information, if it is necessary to help you.
When you make purchases via our website, you will be required to provide our third party payment processor with financial information and billing information, such as billing name and address, credit card information, as well as shipping information. More information pertaining to our third party payment processor is described below.
E-mail Marketing
With your permission, when you opt-in, we may send you emails about new products, updates and special offers. We use your information to operate our website’s business activities relating to you. For example, we may use this data to contact you about changes to our website, new products and services, provide special offers, resolve disputes, and troubleshoot issues.
As a general rule, beyond service providers that assist us in fulfilling your orders, we will not give your data to third parties without your permission. However, there are some important exceptions to this rule that are described in the following paragraphs.
For purchases made through our site, that require physical shipments, your personal information including your name and address will be shared with third party companies that provide shipping services, including but not limited to, the United States Postal Service, UPS and FedEx.
If we sell our website, we may transfer your information to the purchaser of the site. Upon completion of such a transfer, we will no longer possess or control the data received by the purchaser.
Consent
When you provide us with personal information through our site or over the phone to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. Such information is not stored by us, unless you specifically request that we retain and store such information, in which case it will be stored in a confidential location.
If we ask for your personal information for a secondary reason (e.g., newsletter subscription and marketing messages), we will ask for your consent and provide you with an opportunity to withdraw your consent. You may withdraw consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.
You may also withdraw your consent anytime, by contacting us at:
If we ask for your personal information for a secondary reason (e.g., newsletter subscription and marketing messages), we will ask for your consent and provide you with an opportunity to withdraw your consent. You may withdraw consent at any time by clicking on an “unsubscribe” link which is offered at the bottom of every email we send.
You may also withdraw your consent anytime, by contacting us at:
PerfectFan@PerfectFanGear.com or mailing your request to: Perfect Fan Gear, P.O. Box 175, 4300 Lake Mary Blvd., Lake Mary, FL 32746
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate Our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.
Data Storage
Our site is hosted and managed by Duda, a third party platform, that provides us with the online e-commerce solution that allows us to sell our products and services to you.
Your data is stored through their secure data storage, databases and general application, including information such as designs, shipping address, payment information and other personal information, as may be applicable. They also record your browsing history, in order to better understand the path customers took if a problem arose, as well as to provide their clients with information and data gathered from their clients store visitors. Further information pertaining to their collection and storage of data can be found on their privacy policy on their website.
To protect your personal information, We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
At no point during the online transaction does Perfect Fan take custody of or store your credit card information. Payments are processed by a third-party payment processor, who currently is PayPal. The payment process is monitored and managed by PayPal, and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site at: https://www.paypal.com/
Our website may contain links to other websites, applications, and services maintained by third parties in which case the privacy policy of such third party applies and this Privacy Policy does not apply. The information practices of such other services are governed by the third-party privacy policies, which we encourage You to review to better understand those third parties’ privacy practices.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once You leave Our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Use of cookies
A cookie is a small file of letters and numbers that our our server may store on your browser or the hard drive of your computer if you agree to use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
Disclosure
We may disclose your personal information if we are required by law to do so or if you violate Our Terms of Service. Also, if our site is acquired or merged with another company, your information may be transferred to the new owners so that they may continue to sell and support our products and services.
Data Storage
Our site is hosted and managed by Duda, a third party platform, that provides us with the online e-commerce solution that allows us to sell our products and services to you.
Your data is stored through their secure data storage, databases and general application, including information such as designs, shipping address, payment information and other personal information, as may be applicable. They also record your browsing history, in order to better understand the path customers took if a problem arose, as well as to provide their clients with information and data gathered from their clients store visitors. Further information pertaining to their collection and storage of data can be found on their privacy policy on their website.
To protect your personal information, We take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Third-Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
At no point during the online transaction does Perfect Fan take custody of or store your credit card information. Payments are processed by a third-party payment processor, who currently is PayPal. The payment process is monitored and managed by PayPal, and you can read their terms of service, privacy policy and PCI Compliance information by visiting their site at: https://www.paypal.com/
Our website may contain links to other websites, applications, and services maintained by third parties in which case the privacy policy of such third party applies and this Privacy Policy does not apply. The information practices of such other services are governed by the third-party privacy policies, which we encourage You to review to better understand those third parties’ privacy practices.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once You leave Our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or Our website’s Terms of Service.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Use of cookies
A cookie is a small file of letters and numbers that our our server may store on your browser or the hard drive of your computer if you agree to use of cookies. Cookies contain information that is transferred to your computer’s hard drive.
Perfect Fan may utilize cookies to create a more customized experience for our users and customers. For example, we may use a cookie so members do not have to re-enter their username and password each time they return to our site. We may also use tracking cookies (i.e. Google Analytics) to aid in measuring and tracking where our website traffic is coming from and to track the performance of our site. In addition, it is possible we may use re-marketing and targeting cookies from Facebook and Google to aid in customized, targeted follow-up advertising. By continuing to use our platform, you are agreeing to our use of cookies.
Regarding GDPR (General Data Protection Regulation)
Personal data means any information capable of identifying an individual. It does not include anonymised data.
Regarding GDPR (General Data Protection Regulation)
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We may process the following categories of personal data about you:
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you add for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, and purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you add for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Our analytics system tracks technical data, such as data about your use of our website and online services such as your IP address, login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business, to assess and determine marketing strategy and grow our business.
Marketing Data includes information about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to participate in our promotions and deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook advertisements or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. We may also use such data to send other marketing communications to you.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, or health, genetic or biometric data. We do not collect any information about criminal convictions and offenses.
Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to You). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at that time.
We will only use Your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. In case we need to use your details for an unrelated new purpose, we will let you know and explain why. We may process your personal data without your knowledge or consent where this is required or permitted by law.
How We Collect Your Personal Data
We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies.
We may receive data from third parties such as analytics providers such as Google, advertising networks such as Facebook, such as search information providers such as Google, providers of technical, payment and delivery services, such as data brokers or aggregators.
Marketing Communications
Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interest to grow our business.
Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if: (i) You made a purchase or asked for information from us about our goods or services; or (ii) You agreed to receive marketing communications and in each case you have not opted out of receiving such communications since.
However, you mat opt out of receiving marketing emails from us at any time by scrolling to the bottom of any of Our emails and clicking on "Unsubscribe."
If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations, etc.
Disclosures of Your Personal Data
We may have to share your personal data with the parties set out below:
- Other companies in our group who provide services to us relating to our service to you.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
- Service providers who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers.
- Government bodies that require us to report processing activities.
- Third parties to whom we sell, transfer, or merge parts of our business or our assets.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
Data Retention
We will only retain Your personal data for as long as necessary to fulfill the purposes for which we collected it, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Policy Changes
The terms of this policy may change from time to time. If such changes are made, We will notify You by a notice posted on Our website’s home page of the changes that have been made. If You disagree with the changes that have been made, please contact us (using a website contact form, or in writing by mail).
This Policy represents Our Terms And Conditions Of Use.
We will only retain Your personal data for as long as necessary to fulfill the purposes for which we collected it, including the purposes of satisfying any legal, accounting, or reporting requirements. When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorized use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity and Transaction Data) for six years after they stop being customers.
In some circumstances we may anonymize your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Policy Changes
The terms of this policy may change from time to time. If such changes are made, We will notify You by a notice posted on Our website’s home page of the changes that have been made. If You disagree with the changes that have been made, please contact us (using a website contact form, or in writing by mail).
This Policy represents Our Terms And Conditions Of Use.